COVID-19 and Your Health Insurance

Anthem Blue Cross Image

The County is dedicated to keeping our employees and community safe during this time and we want to make sure that you know we are here to support you. Any employee who is ill and needs medical attention should first call their medical provider who can provide specific guidance.


Live Health Image

If you do not have a medical provider, our health insurance provider, Anthem Blue Cross has a program called LiveHealth Online (LHO).  Through the LHO app you can have access to a health care provider from your phone, tablet, or computer. County employees who are covered under the County's Anthem Blue Cross insurance will not be charged a co-pay for this service if calling due to COVID-19. County employees who opt out of our County insurance may use the LHO app but will be charged a standard fee of approximately $50.  


Anthem Blue Cross/Express Scripts FAQ

Is COVID-19 testing covered?

All Anthem members are covered. If COVID-19 testing is needed, the test and the visit where members get the test are covered with no out-of-pocket costs. For members diagnosed as having COVID-19, Anthem health plan benefits apply to treatments.

Are symptom checks and doctors visits from home covered?

Members can download the free mobile app for a quick and easy way to evaluate symptoms. They can connect with a doctor through a LiveHealth Online video session or a Virtual Care text session right from their phone. The doctor they connect with can evaluate their symptoms, help them understand whether they’re at risk for COVID-19, and let them know whether they need to visit a local health care provider in person for COVID-19 testing. LiveHealth Online is available for members at no extra cost through June 14, 2020.


I'm worried there could be a shortage of medication. What are you doing to ensure we don't run out?

We are carefully monitoring the global drug supply for any disruptions related to COVID-19 and, at the present time we have not identified any disruptions that would affect members’ abilities to fill their prescriptions through either our mail order facility or our retail networks. In the event that we identify a shortage with a particular drug, we will take steps to allow members to access an appropriate therapeutic alternative.

If the pandemic gets bad how will you ensure there are enough doctors?

Anthem is committed to making sure members can get the care they need. We’re working closely with the doctors and other health care professionals in our plans to prepare for more calls and visits. If doctors aren’t available for some reason, we’ll help them find alternate care. Members can go to or call the Member Services number on their ID card.

Can I refill my prescription early?I 'm afraid I'm going to run out of medication.

Anthem is relaxing early prescription refill limits, where permitted, for members who have Anthem pharmacy benefits or ExpressScripts and wish to refill a 30-day supply of most maintenance medications early.

Additionally, members who have a Express Scripts pharmacy plan that includes SMART-90 mail-order benefit should talk to their doctor about whether changing from a 30-day supply to a 90-day supply of their prescriptions is appropriate. Members filling 90-day prescriptions can get most of their medications through our home delivery pharmacy.

Members can call the Express Scripts memberhsip number on their health plan ID card to learn more (800-711-5672).

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