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HHSA PROGRAM MANAGER (Behavioral Health Services)
Short Profile
HHSA Program Manager needed to perform a variety of professional management activities including but not limited to, continuous improvement of service quality, utilization management, record keeping, documentation, and billing. FFD: 02/01/2019
Job Number:
Job Category:
Job Type:
Mental Health


Friday, February 1, 2018 by 5:00 p.m.


Salary:  $68,620.80 - $83,844.80

Range: 429

Job Type:  Full-Time

Job Status: Permanent

Unit: Mid Mgmt/Prof.

FLSA: Exempt

Please see our EMPLOYEE BENEFITS page for detailed information.



Under general direction of the Health and Human Services Agency (HHSA) Director, HHSA Behavioral Health Services Deputy Director, and/or Designee, performs a variety of professional management activities including but not limited to, continuous improvement of service quality, utilization management, recordkeeping, documentation, and billing. This position is responsible for quality review and compliance in accordance with County policies, State performance contracts, and Federal rules and regulations, and performs related work as assigned. This position also plans, organizes, manages and supervises staff in the Behavioral Health programs.


The Behavioral Health Services Program Manager is a management job classification that assumes overall management and supervisory level accountability for all assigned staff in the Behavioral Health Division.  The Behavioral Health Services Program Manager may direct and manage assigned programmatic and/or operational activities integral to the division.  This classification also has administrative responsibility and is given the latitude to exercise independent judgment and control over the day-to-day billing and administrative activities of the division.  Areas of responsibilities include, but are not limited to, fiscal and budgetary, programmatic oversight, personnel, recordkeeping, documentation and management information systems, utilization management, and personnel.


The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all the duties listed.

  • Plans, organizes, and manages the assigned administrative, fiscal, operational and programmatic activities within designated areas of responsibility.  Coordinates and facilitates continuous quality improvement of service quality, service delivery, beneficiary satisfaction, continuity and coordination of care, access to services, and performance
  • Provides guidance to the HHSA Director and HHSA Behavioral Health Services Deputy Director  for focused review at it relates to Behavioral Health activities
  • Participates in strategic planning, legislative review and analysis, and policy development
  • Reviews and updates policies as laws change; interprets and disseminates information on regulatory matters
  • Assists departments in ensuring billing and quality management staff have accurate and complete information regarding which Behavioral Health services that can be claimed for reimbursement, and that such information is maintained and distributed appropriately
  • Oversees Quality Improvement activities to include Performance Improvement Projects (PIP), contractual requirements, and corrective action plans
  • Participates in the identification and allocation of resources (fiscal, staffing, information technology, supplies and materials)
  • Designs, implements and maintains systems that assure quality and integrity
  • Represents assigned division to outside organizations, local communities, special interest groups, businesses, clients, customers, and the general public utilizing accepted principles of effective customer service
  • Optimizes risk management processes and procedures to ensure effective compliance with all applicable federal and state regulations
  • Delivers or coordinates education sessions; assists staff with training and guidance to meet compliance and integrity objectives
  • May assist in the coordination of activities with other governmental units pertaining to compliance areas, including State and Federal programmatic and administrative audits/reviews
  • Directs the selection, supervision and work evaluation of assigned staff and provides for their training and development
  •  Prepares and submits federal, state, county and departmental/county mandated financial, operational, and statistical reports

Performs other duties as required


Knowledge of:

Principles and modern methods of public and business administration with special reference to organization, fiscal budget, and personnel management; advanced principles of financial administration, including financial forecasting; advanced principles and practices of organizational analysis and human resource planning; basic principles and practices of County-wide operations and organization; knowledge of behavioral health systems; management, leadership, motivation, team building and conflict resolution; organizational and management practices as applied to development; analysis, and evaluation of programs, policies and operational needs; pertinent local, state and federal rules, regulations and laws; supervise, train and evaluate the performance of assigned staff; evaluate administrative management problems and present appropriate corrective alternatives, solutions and recommendations; establish and maintain, effective working relationships with others; and plan and organize own work and work of others.


Ability to:

Perform a variety of activities involved in the overall administrative, budgetary, programmatic, and personnel management activities of a designated division; coordinate and organize office and business activities and flow of communications and information to ensure effective and efficient outcomes; supervise, train and evaluate the performance of assigned staff; evaluate administrative management problems and present appropriate corrective alternatives, solutions and recommendations; interpret, apply and explain rules, regulations, policies and procedures; establish and maintain, effective working relationships with others; and plan and organize own work and work of others.


Training and Experience:

Any education and experience is qualifying if it provides the required knowledge, skills and abilities.  A typical way to obtain the required qualifications would be:

Graduation from an accredited four-year college or university with a Bachelor’s degree in business/public administration, social or behavioral sciences or closely related field. Job related, professional-level experience may substituted for the required education on a year for year basis.  In addition, three (3) years of increasing responsible professional-level experience involving work with a variety of administrative operations including accounting, programmatic administration, budgetary or financial analysis.  Two years of the required experience must have been in a leadership/supervisory position.

Preferred: In addition to the above minimum requirements, fiscal, programmatic, and supervisory experience in a health or human services setting, particularly a Behavioral Health setting that would have provided the required knowledge and skills is preferred.


Possession of an appropriate and valid California driver’s license issued by the State Department of Motor Vehicles.


Interested individuals must submit the following:

  • Calaveras County application
  • Cover letter
  • Resume

Application materials will be reviewed to evaluate the specific qualifications of each applicant and determine which applicants will continue in the screening process.  Incomplete application information will result in the candidate being screened out of the process.  Those candidates identified as having qualifications best suited for the position will be invited to participate in the interview process.





Mobility to work in a standard office environment; use standard office equipment and attend off-site meetings; physical ability to sit or otherwise remain stationary at work post for long periods of time; manual dexterity to use standard office equipment and supplies and to manipulate both single sheets of paper and large document holders (binders, manuals, etc.); vision to read handwritten and printed materials and a computer screen; hearing and speech to communicate in person and by telephone. 


Other Requirements:

This class description lists the major duties and requirements of the job and is not all-inclusive.  Not all duties are necessarily performed by each incumbent.  Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.


Human Resources Division

891 Mountain Ranch Road, Building C, San Andreas, CA 95249
Phone (209) 754-6303 ~ Fax (209) 754-6333 ~


Calaveras County is an equal opportunity employer and does not discriminate on the basis of race, color, religious creed (including religious dress and grooming), national origin, age (40 and above), sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), marital status, sexual orientation ( heterosexuality, homosexuality, bisexuality, gender identity, gender expression, transgender), medical conditions (cancer and genetic information including family medical history), disability (medical, mental or physical, including HIV or AIDS), request or denial of family medical care leave and pregnancy leave, AB60 driver's license or military or veteran status.

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