Apply now. Position is open until filled.
Salary: $28.44 - $34.56
Job Type: Full-Time
Job Status: Regular
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Under general direction and supervision, provides analysis, design, and system planning, configuration, implementation, and system administration to the various enterprise software systems. Utilizes business analysis to understand processes and workflows, documents and configures these processes and workflows, and leverage the analysis and changes to provide training and technical support to users. Provides general application support and training in other departmental software used by smaller sub-sets of County users such as Central Square ONESolution, OpenGov, Workiva, NeoGov and Laserfiche. Acts as a liaison between users and vendors or technical teams to address problems, creates more efficient workflows, and explores new technology as it becomes available. Tests, analyzes, and reviews software and technology to ensure it meets the organization’s current and future needs. Generates and maintains reports using a variety of software.
This is the mid-level position in the Business Systems Analyst series. The duties, knowledge and abilities are the same for the Business Systems Analyst II except that the work assigned is more complex and difficult. Applicants at this level require an in-depth and broader understanding of problem identification, analysis and resolution. Under minimum supervision and broad latitude for judgment, incumbents independently perform system configurations and modifications.
- Coordinate, plan, oversee and participate in the day-to-day work activities associated with the maintenance and development of a departmental computer system and support staff.
- Participate in developing, implementing and coordinating operating policies and procedures related to the department’s automated system.
- Consults with and advise staff and users on technical problems, legal and system requirements, and county policies and procedures that impact operation of the computer system.
- Solve system problems using available resources.
- Develop and implement quality controls to insure accuracy and consistency of data; prepare reports to management regarding the status of the system.
- Initiate, develop, and implement new programs for improving departmental operations and public service.
- Prepare cost estimates for equipment, including installation and maintenance support contracts.
- Establish user and system priorities; oversee system changes and special projects; establish system upgrade and preventive maintenance programs.
- Serve as the department’s technical liaison with Technology Services, vendors, consultants, other departments and agencies.
- Monitor and ensure adequate system security.
- Acts as a liaison between departmental end-users, technical analysts and information technology analysts in the analysis, design, configuration, testing and maintenance of systems.
- Train staff on basic computing concepts and all departmental application programs.
- Coordinate, develop and participate in training programs; evaluate and provide training materials for users including on-line system help and tutorial programs.
- Perform related duties as assigned.
Project management techniques; principles and techniques of effective training; terminology and administrative procedures of the assigned department; departmental system policies and procedures; network operating systems and applications; principles, practices, methods and techniques used in a broad scope of computer operations; securing data, retrieval and storage; highly technical network hardware and software configurations and implementation; procedures and methods for testing business functions; and principles and practices of producing effective project documentation.
Perform a variety of systems’ maintenance/repairs; install, configure, and maintain PC’s, network servers, printers, and collateral hardware; research technology, analyze and make effective recommendations to management; identify and correct errors and mistakes in applications and files; analyze, plan, and install new systems and applications; analyze situations accurately, make recommendations and take appropriate action; communicate effectively orally and in writing technical terminology into language understandable to department staff; work effectively in a diversified team; prepare and maintain clear concise and complete records and reports; and establish and maintain cooperative working relationship with employees, coworkers, manages and vendors.
Education, Training and Experience:
Equivalent to graduation from an accredited college or university with major course work in computer science, data processing, information processing or a closely related field AND three years of full-time experience in programming systems, production support and/or computer operation development experience in a governmental or business operation.
Interested individuals must submit the following:
- Calaveras County application
- Cover letter
Application materials will be reviewed to evaluate the specific qualifications of each applicant and determine which applicants will continue in the screening process. Incomplete application information will result in the candidate being screened out of the process. Those candidates identified as having qualifications best suited for the position will be invited to participate in the interview process.