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Salary: $16.40 - $19.92 /hr.
Job Type: Part-Time 16 hours per week
Job Status: LIMITED TERM UNTIL DECEMBER 2021
The Calaveras County Mental Health division of the Health & Human Services Agency is seeking two (2) part-time Community Service Liaisons, 16 hours a week, for our Children Triage Program.
These positions are funded by a grant through December 2021 and has the following work schedule. For the first week, the CSL #1 will work Monday, Wednesday and Friday while CSL #2 will work Tuesday and Thursday. The following week, the CSL #1 will work Tuesday and Thursday and CSL #2 will work Monday, Wednesday and Friday. This alternating schedule will continue until the end of the grant period.
- CSL 1
- Week 1: Monday, Wednesday, and Friday 10 AM to 4:20 p.m. with 1 hour lunch
- Week 2: Tuesday and Thursday 8 AM to 5 PM with 1 hour lunch
- CSL 2
- Week 1: Tuesday and Thursday 8 AM to 5 PM with 1 hour lunch
- Week 2: Monday, Wednesday, and Friday 10 AM to 4:20 p.m. with 1 hour lunch
Under general direction and supervision of the Behavioral Health Services Children’s System of Care (CSOC) supervisor, this position will work closely with the Children’s Triage Case Manager, and in close coordination with the Crisis Team and the Child Welfare Services “Red Team”, to provide peer support and crisis intervention to youth with severe emotional disturbance, and their families. This position will serve primarily in a mobile capacity (field work), engaging youth and parents when needed at school, home, the local hospital, or wherever mental health crisis triage support for youth 0-21 and their families is needed.
This position’s priority will be given first to immediate crisis intervention (as part of a crisis team), and then to follow-up assistance, regardless of where the initial crisis intervention was initiated (after-hours hotline, after-hours Crisis Case Manager; partnering agencies, hospital, law enforcement, etc.).
The Community Health Liaison must understand the principles of peer support services; principles and practices of service linkage; have the ability and desire to advocate for youth and parents, to provide hope, to empower others, and be a part of a team. It will be critical that this position is able to establish and maintain the confidence and cooperation of families contacted in the course of the work.
- Assist in the coordination and development of support services to targeted populations as specified by grant/allocation funding;
- Participate in training activities as directed;
- Establish and maintain positive and effective working relationships with internal staff and external resources;
- Utilize skills in engaging and working with others from diverse ethnic and cultural groups;
- Provide empathetic peer support; link targeted population to appropriate resources, advocating for them when necessary;
- Provide parent support and assist with parent engagement where needed for parents/guardians of youth ages 0-21 who have experienced a mental health crisis throughout the county;
- Provide individualized support focusing on connecting parents to resources and services including crisis services, mental health services, medical services, shelter, food and clothing, various community support groups, continuous education, assisted employment, etc.;
- Participate in Team Decision Making meetings to assist parents in communicating their family’s strengths and concerns,
- Working collaboratively with the Children’s Triage Case Manager, assist with recommendations for community referrals as needed after a crisis has occurred;
- Meet daily with BHS Crisis Unit and HHSA Child Protective Services staff, as well as daily check in with partnering agencies to track crisis events, provide community outreach and parent engagement assistance when needed after a crisis intervention;
- Meet with the Child Protective Services staff at their weekly review and consultation on open CPS cases;
- Track and provide follow up parent support and engagement when needed for families of youth ages 0 to 21 served directly in crisis with partnering agencies such as schools, Child Protective Services, and community-based programs, ensuring that families of youth in crisis successfully connect to the treatments, therapies, and community services needed towards stabilization or recovery;
- Assist the Triage Children’s Case Manager in the creation, maintenance and distribution of a Mental Health Crisis Resource Guide for all crisis providers;
- Assist the Triage Children’s Case Manager in providing monthly updates on local mental health resources, meetings, trainings or changes through email to all partners;
- Assist the Triage Children’s Case Manager in facilitating quarterly meetings for local crisis providers to meet to connect, assess needs, and share resources;
- Assist the Triage Children’s Case Manager in providing outreach for trainings to those who may be initial reporters of a crisis such as teachers, aides, law enforcement, emergency room staff;
- Track all parent engagement and outreach data for MHSOAC quarterly and at end of grant year for all three years of grant period;
- Utilize Anasazi (BHS’s electronic health record system) for outreach and engagement documentation.
- Collaborate with staff, mental health and child welfare agency personnel and other service providers (schools, law enforcement, hospital staff, non-profit service agencies) to develop relationships and integrated community-based delivery of services.
- Maintain an objective and empathetic understanding of mental illness, emotional and behavioral disorders, substance abuse, and related problems.
Mental health issues within the targeted population groups; familiarity with community resources and service agencies, including both private and other public agencies, social and economic problems which call for the use of public and private county services.
Plan, organize, coordinate, and manage tasks as assigned; communicate orally and in writing on a variety of issues; develop and maintain harmonious relationships with employees, public officials, community groups, other agencies and the general public.
Education, Training and Experience:
Equivalent to graduation from high school. Any combination of additional education and experience which would provide the opportunity to acquire the knowledge and abilities listed. Previous experience as a consumer or family member of mental health or related public health services preferred.
Licenses, Certificates, or Registrations:
Possession of a valid California driver’s license.
Interested individuals must submit the following:
- Calaveras County application
- Cover letter
- Supplemental Questions
Application materials will be reviewed to evaluate the specific qualifications of each applicant and determine which applicants will continue in the screening process. Incomplete application information will result in the candidate being screened out of the process. Those candidates identified as having qualifications best suited for the position will be invited to participate in the interview process.
The purpose of this supplemental questionnaire is to assess your qualifications, training, and experience in specific job related areas. Your answers to these questions, along with your completed application, resume, and cover letter will be used to select the most suitably qualified candidates for the interview process. Applications submitted without completed supplemental questions will not be given further consideration.
Respond to each question fully, describing your specific experience and accomplishments, but limit your response to each question to no more than one “8-1/2 x 11” sheet of paper (single or double spaced.) Typewritten responses are required.
Although this supplemental questionnaire will be reviewed in tandem with your other application documents, when answering supplemental questions please specify the organization for which you worked while performing each function.
- What would be the first thing you would do and say when meeting a student experiencing a mental health crisis?
- What would be the first thing you would do and say when meeting a parent experiencing their child’s mental health crisis?