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SENIOR DISPATCHER
Short Profile
County of Calaveras Sheriff's Office is seeking a Senior Dispatcher to join their team. Apply Now! Position is open until filled.
Job Number:
1148
Job Category:
911 / Dispatch
Job Type:
Full-Time
Department:
Sheriff's Office
Published:
04/11/2018
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FINAL FILING DATE

Apply Now! Position is open until filled!



COMPENSATION-BENEFITS-STATUS

2% COLA effective January 5, 2019

Salary:  $21.72 - $26.40

Range: 10520

Job Type:  Full - Time

Job Status:  Permanent

Unit: CCPSEA

FLAS: Non-Exempt

To view our excellent benefits please click HERE.



POSITION SUMMARY

Under direction to supervise, train, and assist dispatch personnel on an assigned shift; to act as lead worker in the facility; and to perform related work as required.

 

DISTINGUISHING CHARACTERISTICS:

This position is the experienced dispatcher having the responsibility for assisting in the training and supervising of the communications function in the Sheriff’s Department.



EXAMPLE OF DUTIES

  • Directs, supervises, and trains shift personnel as assigned.
  • Implements training procedures as required.
  • Assists in identifying training needs.
  • Monitors, receives and dispatches all emergency (911) radio communications to and from Sheriff’s patrol units, general law enforcement and public safety agencies.
  • Receives emergency and complaint calls, obtaining all necessary information for proper response.
  • Dispatches required departmental/agency equipment; transmit law enforcement or emergency information and needs assessment to county responders per departmental policy.
  • Operates telecommunications networks in the sending and receiving of information regarding stolen property, wanted persons or other law enforcement matters.
  • Runs law enforcement communications equipment, including NCIC computer, assigns case numbers and maintains daily logs.
  • Maintains various files; checks files for required information.
  • Appears in court as witness for departmental actions related to dispatch/responder matters.
  • Maintains records for emergency disaster plans, updating manuals and OES policy references as required.
  • Answers non-emergency business lines for Sheriff’s Office; types, sorts and files a variety of materials.
  • Prepares reports/departmental logs; operates computer equipment, typewriters and other office machines. Serves as a lead worker for assigned shift.
  • Participates in maintenance of dispatch training and procedures manual; assists in the prioritizing and assigning of work, scheduling of employee work shifts, overtime, vacation, sick leave coverage, arranges call-ins to cover for absent employees, reviews time cards as needed.
  • Monitors, tests and operates dispatch center equipment to ensure reliability, and notifies supervisor of need for equipment maintenance, makes technical decisions for the dispatch center such as need for supervisory or management involvement, balancing of activities; refers disciplinary problems to the supervisor.



MINIMUM QUALIFICATIONS

Knowledge of:

Dispatching center procedures, policies and manuals. Terminology of telephone communications.

Operation of communication equipment including telephone, radio, telecommunications and related systems. Operation of Law enforcement computer system terminals, county and city road systems, geography and areas of residential and commercial development; functions and authorities of local and regional public safety and emergency response organizations.

                   

Ability to:

Demonstrate an aptitude for supervising and training Dispatch personnel assigned to shift; analyze situation accurately and adopt an effective course of actions; understand and apply operational policies as appropriate; enforce procedures and rules; handle general day-to-day operational demands.

 

Skill to:

Supervise and train Dispatch personnel assigned to particular shift; understand and carry out oral and written directions; establish and maintain cooperative working relationships with others; identify, implement and coordinate training practices per departmental policy.

 

Education, Training and Experience:

Equivalent to graduation from high school plus two years of experience performing public safety dispatching work at a level equivalent to Dispatcher Clerk with Calaveras County.

 

Licenses, Certificates, or Registrations:

Possession of a valid California driver’s license.



SPECIAL REQUIREMENTS

Possession of Emergency Medical Dispatcher and Dispatcher Certification for P.O.S.T. and possession of a valid California driver’s license. Incumbents must possess a valid advanced First Aid Card and C.P.R. Successful completion of P.O.S.T. Communications Training Officer Course.



APPLICATION AND SELECTION PROCESS

Interested individuals must submit the following:

  • Calaveras County application
  • Cover letter
  • Resume

Application materials will be reviewed to evaluate the specific qualifications of each applicant and determine which applicants will continue in the screening process.  Incomplete application information will result in the candidate being screened out of the process.  Those candidates identified as having qualifications best suited for the position will be invited to participate in the interview process.



SUPPLEMENTAL QUESTION(S)



NOTES

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Mobility to work in a standard office environment, use standard office equipment and attend off-site meetings; physical ability to sit or otherwise remain stationary at work post for long periods of time; manual dexterity to use standard office equipment and supplies and to manipulate both single sheets of paper and large document holders (binders, manuals, etc.); vision to read handwritten and printed materials and a computer screen; hearing and speech to communicate person and by telephone.

 

OTHER REQUIREMENTS:

This class description lists the major duties and requirements of the job and is not all-inclusive.  Not all duties are necessarily performed by each incumbent.  Incumbents may be expected to perform job-related duties other than those contained in the documents and may be required to have specific job-related knowledge and skills.








Human Resources Division

891 Mountain Ranch Road, Building C, San Andreas, CA 95249
Phone (209) 754-6303 ~ Fax (209) 754-6333 ~ hr@co.calaveras.ca.us

COUNTY APPLICATION

Calaveras County is an equal opportunity employer and does not discriminate on the basis of race, color, religious creed (including religious dress and grooming), national origin, age (40 and above), sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), marital status, sexual orientation ( heterosexuality, homosexuality, bisexuality, gender identity, gender expression, transgender), medical conditions (cancer and genetic information including family medical history), disability (medical, mental or physical, including HIV or AIDS), request or denial of family medical care leave and pregnancy leave, AB60 driver's license or military or veteran status.

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